FAQs

Can I return or exchange merchandise without the original receipt?

We will be happy to locate your order and if we are able to match your purchase to an order in our system we will be pleased to process your return.

How do I return defective or damaged merchandise?
If you should receive a damaged or defective item, please let us know! You can send an email to [email protected] , please include your order number, item(s) damaged and if you would like to exchange or return. We’ll contact you with any questions.


What if my order was shipped incomplete or I receive the wrong item? 
You can send an email to [email protected] , please include your order number, item(s) missing or incorrect. We’ll contact you with any questions.


How do I return or exchange a gift?
Gift returns or exchanges can be processed without a receipt if we can locate the purchasing information in our database. Email us at [email protected] . We will locate the original order and will need to know the name of the person who bought the gift for you. If the return is for a refund, the original purchasing credit card will be credited. Unfortunately, we will not be able to process your return if we are unable to match your item with an order in our system.


When will I receive a credit for my return?
Refunds will appear as a credit to the original purchasing credit card for the purchase amount shown on your receipt, less shipping and handling charges. We will process the return and credit your account within seven business days of receipt of your returned item. Depending on your credit card company’s policies, it may take one to two billing cycles for the credit to appear on your statement.


Do you send confirmation of my return?
If your order information included an email address, you will receive an email confirming your return has been processed.


How do I contact Mazda Collection™?
If you have any questions about the Mazda Collection™, please e-mail: [email protected]
You can also call our customer service department: 1-866-499-3110 (Monday through Friday 8am to 5pm Central Time)


The Mazda Collection™ will accept merchandise in its original condition when accompanied by a Return Authorization Number (RMA). We will not accept merchandise that has been worn, used or altered. Merchandise must be accompanied by original identification tags. The purchased item may be returned within a certain amount of days.


Mazda Collection™ orders are processed and handled by Deluxe Branded Marketing.