Can I return an item I ordered?
Yes. We guarantee your satisfaction with all merchandise purchased from The Mazda Collection™. Items may be returned for a refund of the purchase price, less shipping, and handling fees, to our Mazda Collection™ Fulfillment Center.
The Mazda Collection™ will accept merchandise in its original condition when accompanied by a Return Authorization Number. We will not accept merchandise that has been worn, used, or altered. Merchandise must be accompanied by original identification tags. The purchased item may be returned within 30 days from the date of delivery. Please follow the directions below when returning merchandise purchased from The Mazda Collection™:
1. Indicate why you are returning the item(s) on the return form included with your order and include it in the return package.
2. Repackage the item(s) with the original packaging.
3. We recommend you insure all return items and ship via UPS or FedEx to the address indicated on the return label.
Where do I send returns?
Mazda Collection™ Fulfillment Center
4301 Patriot Drive, Ste 100
Grapevine, TX 76051
Please include your order number on the return label on the outside of the box. This will help us expedite processing your return.
Can I return or exchange merchandise without the original receipt?
We will be happy to attempt to locate your order and if we are able to match your purchase to an order in our system we will be pleased to process your return.
How do I return defective or damaged merchandise?
If you should receive a damaged or defective item, please let us know! You can send an email to [email protected], please include your order number, item(s) damaged and if you would like exchange or return. We’ll contact you with any questions.
What if my order was shipped incomplete or I receive the wrong item?
You can send an email to [email protected] please include your order number, item(s) missing or incorrect. We’ll contact you with any questions.
How do I return or exchange a gift?
Gift returns or exchanges can be processed without a receipt if we can locate the purchasing information in our database. Email us at [email protected]. We will locate the original order and will need to know the name of the person who bought the gift for you. If the return is for a refund, the original purchasing credit card will be credited. Unfortunately, we will not be able to process your return if we are unable to match your item with an order in our system.
When will I receive a credit for my return?
Refunds will appear as a credit to the original purchasing credit card for the purchase amount shown on your receipt, less shipping and handling charges. We will process the return and credit your account within seven business days of receipt of your returned item. Depending on your credit card company’s policies, it may take one to two billing cycles for the credit to appear on your statement.
Do you send confirmation of my return?
If your order information included an email address, you will receive an email confirming your return has been processed.
Mazda Collection™ orders are processed and handled by Deluxe Branded Marketing.
SENDING YOUR MESSAGE...
We received your email. We'll be in touch within 24-48 hours.